Frequently Asked Questions

We are a teacher-led company specialising in creating fun, engaging, and value-packed tours. With our background in education, we have a deep understanding of the unique needs of international students and design our tours to provide an unforgettable experience tailored specifically to meet those needs.

That’s right! As seasoned travelers and educators, we have an in-depth understanding of New Zealand and what makes it truly special. We go beyond the typical tourist attractions, curating unique activities that we know our students will love and appreciate. Unlike many other travel companies, we go the extra mile to uncover hidden gems and create experiences that are both memorable and meaningful for the students in our care. Our Underworld Adventures in Charleston, one of the standout highlights of our South Island tour, perfectly exemplifies our commitment to uncovering hidden gems. Tucked away on the West Coast, Charleston may not make it onto the typical tourist websites, but it’s a breathtakingly beautiful small town brimming with charm and character. This off-the-beaten-path destination offers a truly unique and unforgettable experience.

If Students on Tour NZ cancels a trip/tour due to weather, lack of bookings or any other factor all trip/tour participants will receive a full refund.

Cancellations must be made in writing and signed by parent, agent or school coordinator. They are subject to the following refund policy:

• For cancellations made four weeks before departure, Students on Tour NZ will charge a $300 administration fee. The rest will be refunded. 

• For cancellations made less than four weeks before departure but more than 14 days before the starting date of the tour Students on Tour NZ will refund your 50% of the tour price, only if the tour has been paid for in full. 

• For cancellations less than 10 days before departure there is no refund.

Travel Insurance

Comprehensive travel insurance is mandatory for all participants and must cover accidents, medical emergencies, cancellations, and personal belongings. Students on Tour NZ is not responsible for any costs incurred due to lack of adequate insurance.

Yes we can. Flight requests can be made at the time of booking. Flights will be with either Air New Zealand or Jetstar. Flights will be chosen based on the time of arrival to start of tour and price. At Students on Tour NZ we always endeavor to book the cheapest and most convenient flight available. A $10 booking fee is charged for booking flights.  

Either by clicking book now on the web page or contacting us at [email protected] or +642108754031. 

Full payment is required at time of booking by credit card or bank transfer. Please use the following details for bank transfer:

Students on Tour NZ
06-0429-0403339-00
Please use first initial and then surname as reference

Unlike many other student travel companies who use lodges and backpackers we only stay in high quality motels/hotels. Students will be accommodated in twin or triple share single sexed accommodation. On occasions we use holidays parks but this is only when there is no suitable motels/hotels in the area. The holiday parks are of a quality motel standard. Everywhere we stay has high quality wifi. 

We audit all our accommodation providers to ensure they are providing the best possible service for the students on our tours. 

We are happy to provide more information on our accommodation providers upon request. 

The tour/trip manager is always a New Zealand registered teacher. They are experienced in caring for international students and know the best places to go. The hidden gems! When booking with Students on Tour NZ, you can have confidence that the trip or tour will be led by a professional, experienced and dedicated team.

We provide a detailed packing list tailored to each tour, covering clothing, footwear, personal items, and any activity-specific gear at the time of booking. 

On overnight trips evening meals are a mix of group dinners at trusted restaurants or home cooked meals at our accommodation. Unless stated in the itinerary students are to purchase their lunch. Lunchbreaks are generally in urban areas where there are many different options. Breakfasts are continental e.g cereal, toast, yogurt and fruit. On some occasions however, there may also be hot dishes e.g eggs, sausages etc. Special dietary needs are accommodated upon request.

All tours follow a detailed emergency response plan, and our guides are first-aid certified. Parents will be contacted immediately in the rare event of a medical event relating to their child or other serious issue.

Yes, we recommend that students bring their phones to stay in touch with family and friends. Wi-Fi is available at most accommodations and many attractions.

All our accommodation providers ensure free and fast Wi-Fi, keeping you connected throughout your journey. Additionally, we provide a 24/7 emergency contact number, so you can always reach the tour manager if needed. In the rare event of an emergency, we have robust policies in place to respond swiftly and effectively. You will be contacted immediately, kept informed of any developments, and provided with ongoing updates to ensure your peace of mind.

All activities are conducted by qualified, experienced providers who adhere to strict safety standards. Risk assessments are completed for every tour to minimize hazards. 

Our drivers are competent professional registered drivers who are experienced with New Zealand's unique driving conditions. 

We have excellent adult/child ratios and robust emergency procedures. 

At Students on Tour safety is our number one priority.